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최신자료
Ukraine: Digital resilience in a time of war
Brookings
2024.02.27
As of the end of 2023, some 14 million Ukrainians had fled their homes since the Russian invasion of Ukraine in February 2022―5.1 million internally and 6.2 million throughout Europe.1 This represents the largest human displacement crisis in the world today. While there is no silver lining to a crisis of this scale and depth, this paper attempts to understand one factor that is contributing to Ukraine’s resilience in a time of war and supporting enormous numbers of displaced individuals in their efforts to resume normal life: citizens’ ability to easily access their identity certificates, education credentials, health care records, and financial support through the government’s online citizen portal.
To understand the role of digital capabilities in the ability of the Ukrainian government to meet the needs of its citizens in a time of war, the research for this paper involved accessing written documents and websites; interviews with Ukrainian ministry officials, representatives of donor organizations that have provided digital technical assistance to Ukraine, and staff of organizations implementing assistance; and email exchanges with some of those officials. We draw considerably on information-public documents and presentations, statistics, and comments on an early draft, provided by a key official within Ukraine’s Ministry of Digital Transformation.2 We were unable to find data on citizen experiences using digital services beyond usage statistics. We would have hoped to gather more on the degree to which digital services are valued, accessible, trusted, and responsive to concerns, and the extent to which these experiences differ by gender, age, and geography. Citizen trust and experience is a critical success factor that we have yet to fully understand in the Ukrainian context.