This brief tracks how Southeast Asian countries are using smart technologies to make their tourism sectors more competitive, inclusive, and sustainable, and outlines the complex financing and infrastructure challenges they face.
The brief shows how integrated technology can be harnessed by the tourism sector for uses from e-visas to smart waste management and cashless payments, benefiting businesses, consumers, and destinations alike. With Thailand topping its smart tourism readiness table, the brief explains how countries should look to narrow the digital divide, tweak policies, and pull in private sector financing to provide tourists the convenient digital solutions they increasingly expect.